Refund & Cancellation Policy

1. No Auto-Renewal

RankPG subscriptions are one-time prepaid purchases for the selected duration. There is absolutely no auto-renewal. When your plan expires, your account simply reverts to the free plan. You will never be charged without your explicit action.

2. Refund Eligibility

Scenario	Refund	Details
Within 7 days of purchase	✅ Full refund	No questions asked — even if you simply changed your mind. Raise a request and we'll process it.
8–30 days after purchase	⚠️ Conditional refund	Reviewed by our team for technical bugs, billing errors, accidental duplicates, or service not as described.
After 30 days	❌ No refund	Plan continues until expiry.
Technical issues preventing use	✅ Full refund	If we can't resolve the issue for you.
Duplicate payment	✅ Full refund	Refunded automatically or on request.
Accidental purchase	✅ Full refund	Within the 7-day window, if the plan is unused.

3. How to Request a Refund

To request a refund, email us at [email protected] with:

• Your registered email address
• Razorpay payment ID (found in your purchase confirmation email)
• Reason for refund (helps us improve)

Processing time: Refunds are initiated within 2 business days of approval. The amount typically appears in your account within 5–7 business days, depending on your bank or payment method.

4. Cancellation

• You can "cancel" at any time — this simply means you choose not to renew.
• Since there's no auto-renewal, there's nothing to cancel. Your plan runs until expiry.
• After expiry, you retain full access to the free plan and all your data.
• To permanently close your account, use the delete option in Settings or email us.

5. Plan Upgrades & Downgrades

• Upgrade / extend: If you extend mid-plan (e.g., add another 6 months), the new duration stacks back-to-back from your current expiry — no time is lost.
• Downgrade: Not applicable — plans are fixed-duration purchases.
• All exams, one plan: A single Pro plan covers NEET PG, INI-CET & FMGE preparation, so there are no separate tracks to switch between.

6. Referral Bonus Days

If you received bonus days through a referral code, these are non-refundable and non-transferable. If you request a refund on a plan that included referral bonuses, only the paid portion is refundable; bonus days are forfeited.

7. Non-Refundable Scenarios

• Failure to use the Service during the subscription period.
• Change of mind after the 7-day refund window.
• Violation of Terms of Service leading to account suspension.
• Exam date changes, postponements, or personal schedule conflicts.

8. Dispute Resolution

If you're unhappy with a refund decision, reply to the refund email and we'll escalate your case. We aim to resolve all disputes within 7 business days. For unresolved disputes, the matter shall be subject to the jurisdiction of courts in Ahmedabad, Gujarat, India.

9. Contact

For refund requests or billing questions, use our Help & Support page (logged-in users can raise a Refund Request ticket) or email:

📧 [email protected]
🌐 rankpg.com

This policy is compliant with Razorpay's merchant requirements and Indian consumer protection guidelines.