Help & Support
Find quick answers below — or open a ticket and we'll usually reply within 1–2 business days.
Common Questions
How do I get a refund?
Refund requests within 7 days of purchase are fast-tracked and usually approved quickly. Between 8–30 days, our team reviews each request individually. After 30 days, refunds are not available. To request a refund: log in → Support → New Ticket → select Refund Request.
I forgot my password
Click Forgot password on the login page. We'll email you a reset link valid for 1 hour. Check your spam folder if you don't see it within 5 minutes.
My payment didn't activate my plan
In rare cases (network drop, browser closed too early), activation may be delayed. Wait 5 minutes, then refresh your dashboard. If still not active, open a ticket with category Billing Question — include your Razorpay payment ID (from the SMS or email confirmation).
Can I change which exams I'm preparing for?
Yes. Go to your dashboard → Settings → Exam Targets and select any of NEET PG, INI-CET or FMGE. One Pro plan covers all of them, and your topic progress is preserved.
How do referrals work?
Share your referral code from Dashboard → Refer & Earn. When someone signs up with your code and makes their first purchase, both of you receive bonus subscription days (7 days for free users, 14 days for paid users).
How long is my data kept?
While your account is active, indefinitely. If you delete your account, personal data (name, email, phone) is removed within 30 days; anonymized study data may be retained for product improvement.
Need more help?
Submit a ticket and our team will get back to you. You'll need to log in first so we can route the reply to your account.
Log in to Submit a Ticket →Email backup: [email protected]
Tickets are tracked and replied to faster — please use the form above when possible.